Frequently asked questions

Sizing follows women's shoe size. The smaller one covers UK 3-6 (US 5-8) and the larger covers UK 6.5-10 (US 8.5-12). If you wear a US 8 or smaller (UK 6 or smaller), go for the smaller size. If you wear 8.5 or bigger (UK 6.5 or bigger), choose the larger. The stretch knit handles the rest, and no calf measuring is required.

Pick one:

• Buy 5 Pairs: a single pack holding one pair per color (Cream, Camel, Taupe, Espresso, plus Black).
• Buy 5 Get 5 Free: a total of 10 pairs in two packs.

The two packs can differ. Each may be the assorted pack or one solid color such as Cream, Camel, Taupe, Espresso or Black, and each can have its own size. Each pack ships in its own bag, a clear zip one.

Choose the 10-pair option from the buy box, and the second pack comes off the price at checkout automatically, no promo code needed. Each pack's size is picked there in the buy box. Prefer a solid color for one pack instead of the assorted mix? Send a note to contact@maplenasocksshop.com before your order ships and we will arrange it.

Not at all. We left wool out deliberately, because wool scratches, shrinks when washed and costs about double. Instead, these are made from thick polyester terry with a little spandex: a smooth knit on the outside and soft loops within. You get wool-level warmth without any itch.

They do. No elastic band is sewn in; the stretch is knit directly into the broad, soft cuff, so the sock holds without cutting in. You won't get red marks or tingling, and nothing you will be eager to pull off by evening.

These are quarter-length, so the cuff ends just over the ankle bone. A little upward tug is possible, but they won't rise much more. Paired with sneakers, slippers or clogs the entire cuff is visible; with ankle boots only a sliver shows.

Truly warm. The terry is double-thick, nothing like a thin dress sock or a sheer fashion sock. Soft loops on the inside hold a pocket of warm air around your foot, much like fleece lining. Chilly floors, snowy boots, bedtime feet: that is their job.

Wash cold in the machine, then hang them to dry so the loft and softness last. If the dryer is unavoidable, pick low heat and a gentle cycle, because high heat wears the knit down. Avoid bleach.

Many customers buy them for exactly that: a single pack with five colors and two straightforward sizes leaves no room for guessing. A Buy 5 Get 5 Free order shows up in two separate zip bags, which makes two presents. If the size turns out wrong, the 90-day guarantee covers an exchange.

We take Shop Pay, Apple Pay, Google Pay and all the major credit and debit cards. At checkout you see every option offered for your address before paying. Payment is handled through Shopify's encrypted checkout, so your card details are never seen or stored by us.

You receive a confirmation email right after placing your order. Should it not show up within a few minutes, look in your spam folder. If it is still missing, write to contact@maplenasocksshop.com and we will send it again.

You can, up until it ships. Write to contact@maplenasocksshop.com quickly with your order number and the change you want, whether size, color, pack or address. After shipping we cannot alter the order, though the 90-day guarantee protects you regardless.

Contact us at contact@maplenasocksshop.com immediately, including your order number and the right address. We are able to fix the address until the order ships.

• UK: VAT is already included in prices.
• Canada: your checkout total is the final amount, with no extras.

Nope. Canadian shoppers see and pay prices in Canadian dollars, and UK shoppers in pounds sterling, so your card is not hit with currency conversion. We also take care of all customs fees and import duties. Your checkout total is final, with nothing extra due on delivery.

Tracked shipping covers the US, Canada and the UK. The shipping cost appears at checkout before payment.

Orders are packed and dispatched within 1-2 business days, and tracking is emailed to you. How long delivery takes depends on your location:

• United States: 6 to 10 business days
• Canada: 7 to 12 business days
• United Kingdom: 6 to 10 business days

Holidays can nudge delivery windows a little.

Once your order ships, we email a tracking number with a link. You can also type your order details into our Track Your Order page whenever you want.

Tracking for international parcels sometimes stalls for a few days between scans, particularly during customs and holidays, then jumps ahead in one update. If nothing changes for over 5 business days, write to contact@maplenasocksshop.com with your order number, and we will contact the carrier and fix it with a refund or replacement.

This does occur and typically sorts itself out within a day. Begin by checking the shipping address in your confirmation email. Next, check around the front door, the mailbox and the building entrance, then ask the people you live with or your neighbors. Carriers occasionally scan a parcel as delivered a day ahead of time, so wait one business day. If it still has not appeared, email contact@maplenasocksshop.com and we will coordinate with the carrier to resolve it.

Your carrier was unable to deliver and is keeping your parcel at a nearby post office or pickup point, generally for 7 to 15 days. The tracking page lists the location, and you should bring ID. Cannot tell where it is? Write to contact@maplenasocksshop.com and we will track it down.

Yes. Each order goes out as a single parcel under one tracking number, and that includes Buy 5 Get 5 Free (two zip bags inside one package).

It applies to every order automatically. Here is what it includes:

• Days 1-30: a full refund or an exchange, whichever you prefer, for any reason.
• Through day 90: a free exchange or replacement whenever your item has a problem.
• Damaged, defective or incorrect item: a free replacement or complete refund as you choose, with return shipping paid by us.

Worth noting: when you return something because you changed your mind, you pay the return postage. More information in our refund policy.

Sure. Within 30 days of delivery, include the order number and the size required in a message to contact@maplenasocksshop.com and we will set up the swap. Only unworn, unwashed pairs qualify, as described in the refund policy.

Send a photo plus your order number to contact@maplenasocksshop.com. We will ship a free replacement or give a complete refund, whichever you choose, and you pay nothing for return shipping.

Send your order number and a brief reason for the return to contact@maplenasocksshop.com. On business days we answer within 24 hours with easy return steps. The refund is sent to your original payment method 5 to 10 business days after we receive the return (or approve the request, for damaged or defective items). Your bank might take a little longer to show it.

If you return something because you changed your mind, you pay the shipping. When the problem is on our side (damaged, defective or incorrect item), returning it costs you nothing.